FAQs
WHERE DOES “MALIBU FOOD DELIVERY” DELIVER?
We currently deliver to 91301 Hidden Hills and 91302 Calabasas.
If you do not live within these cities, feel free to contact us.
WHEN DO YOU DELIVER?
Your lunch delivery driver will arrive between the hours of 10.30am – 12 pm Monday - Friday.
IS THERE A DRLIVERY FEE?
FREE Delivery on orders over $100 and more. Minimum Order $50 & $10 delivery charge.
WHAT ARE THE PAYMENT OPTIONS?
We currently accept all credit cards and debit cards.
HOW OFTEN DOES YOUR MENU CHANGE?
Our menu changes by season and food availability.
DO YOU OFFER GLUTEN-FREE OPTIONS?
Yes! Just make sure to select all gluten free meals when you pick your meals for the week.
WHAT IF THERE IS AN ERROR WITH MY ORDER?
If there is an error with your order, email us at support@malibufooddelivery.com and we will correct it the best we can!
WHAT IF I LIVE IN A GATED COMMUNITY?
If you live in a gated community you will need to add us to your guest list or provide us with an access code to successfully deliver your food. It is the member's responsibility to provide us with access, if the driver cannot enter the community at the time of delivery the driver must continue with their route as each driver has many deliveries to be made in a short period of time. A driver is not permitted to return to a stop after the initial failed delivery attempt. Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery.
WHAT IF I LIVE IN AN APARTMENT BUILDING?
If you live in an apartment building that requires front desk/call box access it is the member's responsibility to ensure your driver is granted access upon arrival. If the driver cannot enter the building to complete delivery, they will have to leave and continue their route as each driver has many deliveries to be made in a short period of time. A driver is not permitted to return to a stop after the initial failed delivery attempt. Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery.
WHAT IF MY FOOD IS LATE?
While our drivers will be consistent with delivery times, there are factors beyond our control, such as weather and traffic, that can lead to delays. Please be patient and rest assured delays are not commonplace and our driver will be at your doorstep shortly!
WHAT IF I DON'T RECEIVE MY DELIVERY?
There may be several reasons why you would not receive a delivery.
Our driver could not access your home, or an unforeseen delivery delay due to an uncommon and unavoidable circumstances. If you feel you have missed a delivery in error please email support@malibufooddelivery.com and a customer service representative will contact you.
CAN YOU DELIVER AT A SPECIFIC TIME?
While daily delivery drivers will be consistent with their delivery times, no specific time request can be accommodated as each driver has a set route that is mapped via satellite taking into account real time weather and traffic. Drivers are not permitted to change the order of their route.
WHO CAN I CONTACT FOR DELIVERY ISSUES?
Customer Service will be able to assist you with all delivery issues, including contacting your driver for you to attempt real time corrections if need be. You can reach our customer service team via email at support@malibufooddelivery.com
or text to 310-704-8644
SHOULD I TIP MY DRIVER?
Our drivers do not expect a tip from our customers. If you feel they are doing an outstanding job and feel the need to compliment them with a tip feel free to do so.